We are here to help you find the right solution for your vehicle. Here are some answers to the questions you may have before you order something from us.

Our objective is to provide you with a solution for a reliable and easy-to-install system and not just "moving boxes." 

We can help you build an A La Carte Solution compatible with your vehicle if you are unsure what system to choose. Click the "A La Carte Solution" link to submit the request form.

If you are looking for a different product or solution that is not available here, please get in touch with us using Chat or the Contact Form.

Before Installing a Product - If you decide to install any products sold by Shark Electronics on this website, you are solely responsible for determining if you have sufficient technical knowledge of your vehicle’s systems to avoid installation errors that damage expensive vehicle components.

Damages - Shark Electronics is not responsible for any damage whatsoever caused by an installer to a user’s vehicle, including but not limited to any direct, consequential or incidental damages, damages for loss of time, earnings, business, profits, economic opportunity, and the like that may result from the use, misuse, improper installation or operation of its products.

Shark Electronics is not responsible for any damage arising from or caused by a self-installer to the product or the vehicle, including any direct or consequential damages whatsoever. By performing a self-installation of any product purchased from us, the user releases Shark Electronics from any claims for damages it may have or may arise as a result of the self-installation.

Compatibility - Product compatibility is always subject to change. We try to provide the most up-to-date compatibility.

Range - The remote range is based on the line-of-sight unobstructed testing under ideal conditions. The actual range will vary due to local conditions including, but not limited to, environment, terrain, physical obstructions, vehicle location and orientation, interference and other possible impediments.

Website Navigation - You will find the listed products using the main search box. 

Shipping - We ship 95% of the orders in 4 business days. Shipping & Handling

Returns - You have 30 days to return an order. Returns & Exchanges

Lifetime Warranty - We provide a lifetime warranty on your remote start system, including the remote start module and wiring harness. (Please note the lifetime warranty does not include any additional accessories available to be purchased with the remote start system (e.g., remote control/smartphone interface, etc.).

The warranty is non-transferable. It is valid for the original purchaser only and is linked to the embedded serial number of your remote start system at purchase. 

We will repair or replace any faulty part of your remote start system for the lifetime of your ownership should any fault occur throughout the regular use of the product. 

The warranty does not cover misuse or abuse of the product. This includes failure due to incorrect installation, maintenance, cleaning, modifications, etc., including tampering/alteration/removal of product seals. The lifetime warranty does not cover damage to the product (accidental or on purpose). 

The warranty does not include shipping costs, which the customer must pay.

Any warranty claim will be assessed on a case-by-case basis.  

Payment - We accept all primary forms of payment. All transactions are secure and encrypted. 

Fraud - We reserve the right to refuse any order you place with us that is flagged as possible fraud. Make sure that your billing information matches the credit card information.

Phone Orders - Phone orders are not available.

Product Pictures - Images are for reference only. See the product description and specifications.

Policy - Our policies are available throughout the site and at checkout.