Refund policy

Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

For the EU market, you have a 14-day withdrawal window, starting from delivery of the last item. Start your request here: https://shopify.com/55266017473/account

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

All returns are subject to a 10% restocking fee. 

To return an item, contact us at sales@sharkelectronics.ca or 855 877-7844 to receive an RMA number.

Refunds (if applicable)
Once your return is received and inspected, we will email you to confirm receipt. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within 3-7 days, depending on your financial institution.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company; it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@sharkelectronics.ca.

Clearance items
Unfortunately, clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at sales@sharkelectronics.ca or 855 877-7844 to receive an RMA number.   

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping
To return your product, you should mail your product to the address provided in the Return Merchandise Authorization approval email. Do not ship your return before you receive an RMA number.

You will be responsible for the shipping costs to return your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $100, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.